THE WALL · REFUNDS

Refund policy

Last updated 29 September 2026

A placement is a one-time purchase of a permanent frame. Your frame appears on the wall as soon as the payment is confirmed, so all placements are final and non-refundable.

When we do refund

If you were charged but your frame never appeared, we will publish it or refund you in full, whichever you prefer. If you were charged twice for the same placement, we will refund the duplicate. We will also refund wherever the law requires it.

How to ask

Email karthisclan@gmail.com from the address you used at checkout, with the date of the payment and your product name. Approved refunds go back to the original payment method through Dodo Payments.

Removed frames

If a frame is removed because it breaks the content rules in the terms, the placement is not refunded.

Disputes

Please contact us before opening a chargeback. A fully refunded or disputed payment removes its frame from the wall.

Contact

Email karthisclan@gmail.com or message @designwkarthick on X.